Frequently Asked Questions
Everything you need to know about our sustainable style and services.
What is the Outerknown return policy?
We offer returns and exchanges on unworn, unwashed items with tags attached within 30 days of purchase. Please note that certain final sale items may not be eligible for return.
How do you ensure your clothing is sustainable?
Sustainability is at our core. We use organic, recycled, or regenerated fibers for 90% of our products and partner with Fair Trade Certified factories to ensure ethical labor practices.
When will my order ship?
Orders typically process within 1-2 business days. Standard shipping within the continental U.S. usually arrives in 5-7 business days, while expedited options are available at checkout.
How do I find the right size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or sizing down for a tailored look.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location and order value.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through platforms like Afterpay.