Returns & Exchanges
Outerknown offers a seamless return and exchange process for items in their original condition within 30 days of purchase. We are committed to ensuring you find the perfect fit while maintaining our dedication to sustainable fashion practices.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Method
Select whether you would like to exchange for a different size, receive store credit, or get a refund to your original payment method.
Package and Label
Print your prepaid shipping label and securely pack your items, ensuring all original tags are attached and the garment is unworn.
Ship and Track
Drop off your package at the designated carrier location; you will receive an email notification once your return has been processed at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing